Altadis U.S.A. Selects Xaffire for Accelerated Problem Resolution and Greater Application Visibility
Altadis U.S.A., a world-wide manufacturer and distributor of high-quality tobacco products, selects live Web session capture and playback technology from Xaffire.
(PRWEB) February 23, 2005 -- Xaffire Inc.TM, an innovator in live Web session
capture and playback technology, today announced Altadis U.S.A. has selected its
XfireTM software to quickly identify and resolve problems within the company’s
Web-based order and warehouse management systems. Altadis U.S.A., a world-wide
manufacturer and distributor of high-quality tobacco products, relies on its
sophisticated, internally-developed applications to fulfill and monitor
inventory plus process product orders from Altadis U.S.A. sales representatives
and customers.
In the past, Altadis U.S.A. was only aware of application
or business process failures if customers or employees encountered them and
relayed the complaints to IT and it often took the IT team one to two days to
identify, recreate and resolve Web application problems. Altadis U.S.A. deployed
Xfire to more quickly resolve any end user or business process problems and gain
greater insight into a user’s Web experience.
Xaffire’s innovative live
session capture and instant replay technology allows Altadis U.S.A. to monitor,
manage and visualize their Web applications from the perspective of their end
users. Today with Xfire, Altadis U.S.A. can proactively monitor applications,
detect errors and playback complete end-user sessions in a browser, to see what
the user did and how the system responded. To help resolve problems quickly,
Xfire also provides full technical details of the Web browser and server
interactions and provides search capabilities to test recurring Web site
problems.
“With the ability to playback users’ Web sessions, we’ve
increased productivity within our IT department and that has a horizontal effect
on our sales efficiency and customers’ perceptions as well,” said Andrew Vega,
manager of technology at Altadis U.S.A. “With Xfire, we can pinpoint and resolve
infrastructure, network or even operator-error problems experienced by our
internal teams or customers in hours instead of days— that gives us the ability
to process sales orders right the first time.”
Web-based applications
critical to business process are just emerging at Altadis U.S.A. and Vega
believes Xfire has been instrumental in ensuring successful application
development and deployment. Detailed information about application errors is
immediately accessible with Xfire’s ‘Instant Replay’ capability, giving Altadis
U.S.A. the ability to quickly and cost-effectively identify and eliminate bugs
in the software. With content capture and session replay options for every real
user session, Altadis U.S.A. is better equipped to actively monitor, diagnose
and resolve application failures before they adversely affect customers and
orders. Xfire also helps to increase overall productivity and economics within
the IT department.
“Like many organizations, Altadis U.S.A. is looking to
web-based applications to streamline business processes.” said David Jilk,
Xaffire’s chief executive officer. “The challenge is that these applications are
complex, and without visibility into what users are experiencing, extremely
difficult to troubleshoot. Xfire solves this by recording every end user
session, saving precious time and resources in problem diagnosis.”
About
Altadis U.S.A.
Altadis U.S.A. is a world-wide leader in tobacco and
distribution. The company was established as a result of a merger between Seita
and Tabacalera. The company has emerged with a strong performance record based
on an ambitious strategy, a competitive organization and a continuous commitment
for international growth. For more information, please visit: http://www.altadisusa.com.
About Xaffire, Inc.
Formed in April 2003 through the merger of two
application monitoring technology companies, Xaffire, Inc. develops and sells
Xfire, the most powerful Web application management solution in today's market.
Xfire combines innovative instant replay for every user session with session,
content, and performance statistics, enabling more rapid, efficient diagnosis of
the intermittent problems that plague websites at the application layer. This
results in enhanced site quality of service, reduced organizational stress, and
increased customer satisfaction. Xaffire is headquartered in Boulder County,
Colorado. For additional information go to: www.xaffire.com.
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Source : http://www.prweb.com/releases/2005/2/prweb211280.htm