Newark Beth Israel Medical Center Improves Patient Registration Process by Implementing Galvanon's MediKiosk™ in Multiple Languages
Use of self-service check-in kiosks allows hospital to streamline patient check-in and improve operating efficiency.
Maitland, FL (PRWEB via PR Web
Direct) June 28, 2005 -- Galvanon, the patient experience company, today
announced that Newark Beth Israel Medical Center, a 671-bed regional teaching
hospital located in Newark, N.J., has implemented its MediKiosk™ technology to
speed the registration process for its patients. An affiliate of the Saint
Barnabas Health Care System, Newark Beth Israel is using the self-service kiosks
to identify patients during the check-in process, gather necessary forms and
signatures and collect co-payments and outstanding balances.
As a result
of this self-service approach, Newark Beth Israel Medical Center has experienced
significant administrative and financial benefits, and will continue to see
increased staff productivity and reduced paper and printing costs. Patient check
in time has also been reduced by 25% for first-time patients, and by 75% for
subsequent visits.
In the next six months, Newark Beth Israel Medical
Center plans to roll out the kiosk technology to an additional seven departments
within the facility, including 13 pediatric clinic locations.
"Patient
satisfaction is at the heart of our decision to implement self-service check-in.
As a medical center that handles more than 300,000 patient visits a year, we
wanted a patient-friendly solution that would make the registration process run
more efficiently and complement our existing scheduling and registration
systems," said Angelo Schittone, vice president and CIO of Newark Beth Israel
Medical Center. "With Galvanon’s MediKiosk™ solution, we have minimized wait
times for our patients while eliminating many of the cumbersome paper-based
registration processes that create a bottleneck in our day-to-day patient flow."
Newark Beth Israel Medical Center also uses SCI systems (formerly
scheduling.com), a Galvanon strategic business partner, for enterprise
scheduling and pre-registration. This partnership provides added value for
patients, including the ability to pre-register online prior to their visit to
the hospital. All demographic, history and insurance information is then stored
in the system for future appointments, eliminating the need to complete
paperwork at every visit and thus improving patient satisfaction.
"Newark
Beth Israel Medical Center immediately recognized the value of our MediKiosk
solution not only for patients, but for its ability to quickly deliver tangible
financial and administrative benefits for the facility," said Raj Toleti,
chairman and CEO of Galvanon. "By adopting a self-service approach to patient
registration in multiple languages including Spanish, Newark Beth Israel has
reduced the amount of time its staff members spend managing paper forms by 50%,
enabling the hospital to streamline internal processes, maximize resources and
improve the overall patient experience."
Galvanon's MediKiosk is part of
a comprehensive suite of products that allows hospitals and clinics to provide
patient self-service capabilities such as pre-registration via the Web, online
BillPay and eClipboards™, Galvanon's wireless patient check-in solution.
About Galvanon, Inc.
Galvanon helps healthcare organizations enhance
the patient experience at home, in the hospital and in the physician's office
through innovative solutions such as kiosks, Web self-service applications and
technology that streamlines everyday patient interactions and improves patient
flow through the healthcare process. For more information, visit www.galvanon.com/healthcare.
Press contact:
Cathi
Hilpert
770-663-6343
Sales Contact:
Greg
Lapointe
678-463-5058
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Source : http://www.prweb.com/releases/2005/6/prweb255780.htm